Come visit our storefront located at 8420 Chapel Hill Rd, Cary, NC 27513 (Suite 111). For our weekly hours, please check out the "Try-Ons" page on our website. Feel free to drop in during our scheduled weekly hours; no appointment necessary.

If you happen to be in the Raleigh-Cary area, we highly recommend taking advantage of our try-on option. This allows you to ensure your satisfaction with the rental before making a decision. Please note that we do not offer refunds if you're unable to try on the item. We understand the frustration this may cause and we are actively exploring ways to prevent such issues in the future.

No, but you are welcome to try on any dress you like when you visit us. However, please note that until you complete the checkout process on our website, the dress you desire will not be reserved specifically for you.

Therefore, we cannot guarantee that the dress you want will still be available after you try-on. We encourage you to finalize your rental selection promptly to ensure the availability of your preferred dress.

Yes! You're welcome to take the item home unless it's been previously reserved for rental on that specific date.

During checkout select 'pickup'. Your rental will be available for pickup the first day of your rental.

You can choose to pick up your order at either of the following options:

Our storefront, available during our weekly hours at: 8420 Chapel Hill Rd (Suite 111) Cary, NC

OR

Our home residence, where we have arranged for contactless pickup. You can come by at your convenience to collect your order from: 117 Chamberlain St Raleigh, NC

You will receive an email letting you know when it is ready for pick up.

All orders will be ready for pick up by 4 pm on the first day of the rental.

Yes! We will ship anywhere in the US. Just select shipping at checkout.

When your package arrives, you will find a return shipping label and shipping slip enclosed. Please make sure to utilize these materials to return the package on the last day of your rental period.

If you wish to cancel your order, please send an email to contact@trenlend.com, including your name and order number. It's important to note that for cancellations made at least two weeks prior to the rental start date, we can only offer store credit as a refund. However, if the cancellation request is received after the two-week mark, we cannot provide any refunds.

Before each rental is sent out for an order, it is quality checked by a team member. However, we acknowledge that occasional oversights can occur. If you encounter any issues with the product, we encourage you to report them within the first 12 hours of your rental period.

Upon receiving your report, we will assess the situation on a case-by-case basis. If deemed appropriate, a refund may be issued. Please send all reports regarding problems with the product to contact@trenlend.com. Your satisfaction is important to us, and we will do our best to address any concerns you may have.