Come visit our either of our storefront locations. For our weekly hours and addresses, please check out the Try-Ons page on our website. Feel free to drop in during our scheduled weekly hours; no appointment necessary.

Here are the links to the inventory for each location:

Cary

Raleigh

If you happen to be in the Raleigh-Cary area, we highly recommend taking advantage of our try-on option. This allows you to ensure your satisfaction with the rental before making a decision.

We also offer a backup dress service, allowing you to rent two sizes with the code BACKUPDRESS at checkout and receive 70% off the second size! Click here for more information about our backup dress service.

Please note that we do not offer refunds if the item doesn't fit.

No, but you are welcome to try on any dress you like when you visit us. However, please note that until you complete the checkout process on our website, the dress you desire will not be reserved specifically for you.

Therefore, we cannot guarantee that the dress you want will still be available after you try-on. We encourage you to finalize your rental selection promptly to ensure the availability of your preferred dress.

Yes! You're welcome to take the item home unless it's been previously reserved for rental on that specific date.

Directions to our Raleigh store once you arrive:

Enter the Channel House Parking Deck
From St. Albans Drive, turn into the Channel House parking deck. You may notice a sign indicating it's for future residents—disregard this sign.

Find Parking
Once inside, make a left and park in any spot labeled "NHID" with 2-hour parking.

Take the Elevator to Makers Alley
Head to the elevator and press 1★

Arrive at TrenLend
When you exit the elevator, you'll be at Makers Alley, where you'll see our sign!

During checkout select 'pickup'. Your rental will be available for pickup the first day of your rental.

You will receive an email letting you know when it is ready for pick up.

All orders will be available for pickup when the storefront opens.

Yes! We will ship anywhere in the US. Just select shipping at checkout.

If your last day falls on a day when our storefront is closed, please utilize our drop box located outside the store for returning your rental. This ensures you can return your items even when we're not open.

Please utilize our drop box located outside the store for returning your rental. This ensures you can return your items even when we're not open.

When your package arrives, you will find a return shipping label and shipping slip enclosed. Please make sure to utilize these materials to return the package on the last day of your rental period.

If you wish to cancel your order, please send an email to contact@trenlend.com, including your name and order number. It's important to note that for cancellations made at least two weeks prior to the rental start date, we can only offer store credit as a refund. However, if the cancellation request is received after the two-week mark, we cannot provide any refunds.

Exchanges are available when requests are made at least 2 weeks prior to the start of the rental period. Unfortunately, we cannot accommodate exchanges for requests made after this 2-week window.

To request an exchange, please email contact@trenlend.com with your name, order number, and the style name and size you wish to exchange for.

Before each rental is sent out for an order, it is quality checked by a team member. However, we acknowledge that occasional oversights can occur. If you encounter any issues with the product, please report them within the first 12 hours of your rental period.

Upon receiving your report, we will assess the situation on a case-by-case basis. If deemed appropriate, a refund may be issued. Please send all reports regarding problems with the product to contact@trenlend.com. Your satisfaction is important to us, and we will do our best to address any concerns you may have.