30+ days before your rental start date: Eligible for a full refund to your original payment method.
14–29 days before your rental start date: Eligible for store credit only.
Less than 14 days before your rental start date: Not eligible for a refund or store credit.
Exchanges
Exchange requests must be submitted at least 2 weeks before your rental start date.
Exchange requests made within 2 weeks of the rental start date cannot be accommodated.
To request an exchange, please email contact@trenlend.com with your name, order number, and the style and size you'd like instead.
Date Changes
Date changes must be requested at least 2 weeks before your rental start date.
Requests made within 2 weeks of the rental start date cannot be accommodated, and a new rental period must be booked. The original rental is not eligible for a refund.
To request a date change, email contact@trenlend.com with your name, order number, and your preferred new rental dates.
